Trust, Security & Escrow

What is deposited

The full platform source code and all deployment scripts — infrastructure configuration, build pipelines, environment templates — are deposited with the escrow agent. The deposit covers everything needed to build and run the system independently.

Escrow agent

We use Codekeeper (codekeeper.co), an independent software escrow agent. Codekeeper stores the deposit in its own secure vault, entirely separate from Rollout IT's infrastructure.

Deposit cadence

Deposits are automatic — Codekeeper connects directly to our Git repository and captures every release without manual steps. There is no gap between a release shipping and the escrow being updated. You may request a Codekeeper verification certificate at any time.

Release triggers

Codekeeper releases the deposit to you if any of the following occur:

• Rollout IT (or Runios IT Ltd.) becomes insolvent or enters formal winding-up proceedings.
• Rollout IT ceases operations relevant to this service.
• Rollout IT fails to provide contracted support for 60 or more consecutive days. Written notice is required; a 30-day cure period applies before the trigger is confirmed. Codekeeper verifies independently.

What you can do after release

With a released deposit you may run the system yourself or engage any third-party contractor to maintain or operate it. Your perpetual licence continues in full — no expiry and no further payment owed to Rollout IT.

Encryption in transit

All traffic between your users and the system is encrypted using TLS 1.2 or higher. Older protocol versions are rejected at the load-balancer.

Encryption at rest

Data stored on disk — database volumes, backup archives, file storage — is encrypted using AES-256. Keys are managed by Hetzner's managed KMS. Bring-your-own-key (BYOK) is available on request.

Backups

Daily automated backups, encrypted at rest, with a 30-day retention window. A second copy is stored in a separate EU region. Recovery-point objective (RPO) and recovery-time objective (RTO) are both 24 hours or better. Hot standby is available on request for customers with stricter availability requirements.

Data residency

Your instance is hosted on Hetzner Cloud, Germany (EU). No data leaves the EU without your explicit written instruction. All subprocessors are either EU-based or operate under Standard Contractual Clauses (SCCs).

Single-tenant, isolated instances

Each customer receives a dedicated, isolated instance — separate database, separate compute, separate storage. There is no shared schema or shared runtime between customers. Cohort members co-fund the same core product, but each runs their own isolated instance: no customer's data or private features are visible to another.

GDPR and DPA

We act as data processor for the personal data your system handles. A Data Processing Agreement (DPA) is available on request — email hello@rolloutit.net.

Subprocessors

We use a minimal, audited set of subprocessors. We notify customers at least 30 days in advance of any material change.

10-year founder price lock

Founding-cohort customers pay a service fee that is contractually fixed for 10 years from the date of the cohort agreement. No annual escalators, no seat-based add-ons. Hosting costs are included at normal usage levels. If your usage grows significantly, any incremental infrastructure cost is passed through at cost price — shown to you in advance, before it applies. The service fee itself never rises.

What the flat annual fee covers

Included, on one invoice, with no additional charges:

• Hosting and infrastructure (your isolated instance).
• Security updates and dependency patching.
• Monitoring, alerting, and incident response.
• Daily backups and restoration on request.
• Bug fixes and small modifications up to 2 engineering hours per month.

New features or integrations beyond the agreed core scope are quoted separately — always before any work starts.

Contract term and termination

The service contract is annual, renewable automatically. Either party may terminate with 30 days' written notice. There is no lock-in penalty.

Data export

You may request a full export of your data at any time, at no charge, in standard machine-readable formats: CSV, JSON, PostgreSQL dump, and raw file attachments. On termination we deliver the export within 30 days of your request.

If you stop paying

If payment lapses, you have a 30-day grace period during which the instance stays fully live. After that the instance is suspended but your data is retained for a further 30 days, during which a free full export is available on request. After 60 days total the instance is decommissioned and all data — including backup copies — is securely erased within the rolling 30-day backup cycle. A deletion certificate is available on request. Your perpetual licence and escrow rights are not affected by non-payment.